Our customer Sika SUCCESS FACTOR SUPPLY CHAIN VISIBILITY
Transparent communication in real time
INFORMATION MANAGEMENT AT ITS BEST
Where is my shipment right now? When will the shipment arrive at my customer’s site? Where do I get information? Logistics and account managers need answers to a number of questions fast, in order to ensure a high level of service quality for their customers. Therefore Gebrüder Weiss developed a digital solution that allows supply chain visibility in real time, which makes the flow of information more transparent, faster and simpler.
AT A GLANCE: SIKA Sika Austria was established in 1939 and is a wholly owned subsidiary of Sika AG headquartered in Baar (Switzerland, in the canton of Zug). The company, which started out manufacturing bitumen products, additives, resins and mortars, has evolved over the years to become the market leader in the sphere of chemical construction materials in Austria. Today, the principal fields of activities involve building construction and civil engineering with a focus on concrete and mortar tempering, sealing systems, concrete renovation and maintenance, floorings and underground construction, as well as adhesives and sealants for industrial applications. Currently, Sika Austria has some 280 employees.
THE CHALLENGE
THE CHALLENGE
SIKA’s initial situation: Construction sites have tight schedules. Sika has to inform its customers swiftly and reliably when the construction material ordered will arrive or when to expect outstanding deliveries. This has not always been easy in the past. ● High demand for communication with customers ● Many parties involved in the process: logistics managers and customer service centers at several locations ● Time-consuming process of obtaining information about shipment status
THE SOLUTION
THE SOLUTION
45° 1‘ 33‘‘ N 14° 34‘ 31‘‘ E May 13, 2020 MEZ 09:14:08 STATUS: On Time
Gebrüder Weiss has developed a digital platform solution where any relevant information regarding the shipment is available in real time. The services at a glance: ● ETA: The estimated time of arrival of the shipments can be obtained directly ● Track & Trace: The path of the shipments can be traced and their whereabouts determined ● Smart Communication − There is one single tool for all kinds of communication − Inquiries are directed to the right person at all times − The shipment status can be shared with third parties via a link − Individual contact is possible at any time and anywhere − Feedback function
THE BENEFITS
THE BENEFITS
End-to-end supply chain visibility Sika has full access to any relevant data within the supply chain: at all times, anywhere and in real time. Thus, the precise status of a customer’s shipments is only a mouse- click away. Head start for Sika’s customer in terms of information Sika is able to answer customer inquiries about deliveries immediately, in a comprehensive and transparent manner. This means planning reliability for the customer at the construction site and creates trust when collaborating with each other. Transparent communication The platform solution allows end-to-end visualization of the entire communication process regarding a situation in a well-structured manner. Every user is on the same page, no double inquiries will occur. This saves time during inquiries, increasing overall communication quality.
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Area Manager Supply Chain & Logistics Sika Österreich GmbH Robert Bernhard
ETA allows us to offer our customers information in real time and hence a high level of planning reliability.
“The digital platform of Gebrüder Weiss allows us to obtain information about ongoing processes in real time and to trace communication flows easily. We can answer any inquiries by our customers directly and clearly. If our customers know the estimated time of arrival, they can quickly take appropriate measures, for example, if delivery dates are postponed. An excellent digital communication tool that we wouldn’t want to do without ever again.” www.aut.sika.com
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